Frequently Asked Questions
Looking for answers? Use our frequently asked questions section below.
Product
What is NexTemp Ultra?
NexTemp Ultra is our single-use, disposable thermometer that is individually-wrapped and intended for single patient use. It is designed for clinically accurate readings and to prevent patients from exposure to infections. NexTemp Ultra thermometers circumvent infection risk by providing a clean instrument that is used with a single patient and then discarded.
How do I use NexTemp Ultra thermometers?
Oral Temperature Readings
Note: Wait at least 15 minutes before taking temperature when patient has been exposed to cold weather, smoking, eating, or drinking.
1. Open Package
Peel back top of wrapper to expose the handle of the thermometer and remove by pulling.
2. Insert Thermometer
Place in mouth under tongue, as far back as possible into either heat pocket, as you would any oral thermometer. The dots can face either up or down.
3. Wait 60 Seconds
Have patient press tongue down on the thermometer while keeping mouth closed. Leave in mouth for a minimum of 1 minute – shorter times may give inaccurate readings.
4. Read Temperature
Remove thermometer. The last black dot indicates the correct temperature. The above temperature shows 98.6°F. Be sure to record the temperature reading as the thermometer will reset after 60 seconds.
Armpit Temperature Readings
1. Open Package
Peel back top of wrapper to expose the handle of the thermometer and remove by pulling.
2. Insert Thermometer
Place thermometer high in the armpit with the dot side against the torso and parallel to the length of the body.
3. Wait 3 Minutes
Use the patient's arm to hold the thermometer in place for at least 3 minutes (longer times will not affect accuracy).
4. Read Temperature
Remove thermometer. The last black dot on the thermometer indicates the correct temperature. The above temperature shows 98.6°F. Be sure to record the temperature reading as the thermometer will reset after 60 seconds.
How accurate are Medical Indicators disposable thermometers?
Device accuracy is ± 0.2ºF for all Medical Indicators products.
As with all medical instruments, it is important to closely follow the instructions included in the package to achieve best results. Critical factors that affect readings include proper placement in the mouth or axilla (armpit) and keeping the thermometer in place for the prescribed period of time.
How long does it take to gain an accurate reading with NexTemp Ultra?
Oral Temperatures: 1 Minute
Axillary (Armpit) Temperatures: 3 Minutes
Remove thermometer and read temperature immediately. The thermometer will reset automatically after 60 seconds.
What are the different ways I can use NexTemp Ultra to take a temperature?
NexTemp Ultra thermometers can be used for oral and axillary (armpit) temperatures.
Oral Temperatures: 1 Minute
Axillary Temperatures: 3 Minutes
Do Medical Indicators disposable thermometers require special storage?
No, our products do not require special storage and they can be used in any environment. If you were to leave them in a hot car, they will reset and still work.
Shipping & Returns
What is your return policy?
Due to health and safety concerns we do not accept returns unless the product you received is damaged, defective, or the wrong item. Should any of these be the case, please email us at customercare@medicalindicators.com for assistance or fill out the form on our contact page. Our business hours are 9AM to 4PM, Monday through Friday EST.
What do I do if my NexTemp Ultra thermometers are already "fired" when I open the package?
When we say “fired” that means that the thermometers have reached a temperature above 95°F and started to show a temperature reading. NexTemp Ultra thermometers will automatically reset after 60 seconds if they are exposed to temperatures above 95°F.
Do you ship internationally?
At this time, orders may only be shipped to the United States and Territories.
Purchasing
How do I purchase larger quantities for my business or institution?
Please visit our main website medicalindicators.com to view our distributors or contact customercare@medicalindicators.com.
What if I want to change or cancel my order?
Please contact us if you have any changes to your order. We cannot accomodate changes made after order is processed.
Where are Medical Indicators products made?
Medical Indicators, Inc. is a FDA-registered and ISO 13485 certified manufacturing facility located in Hamilton, New Jersey. We manufacture and ship our products directly from our facility.